Travel words & phrases
return (trip)
A journey to a specific destination and back.
one-way (trip)
A journey to a specific destination.
multi-city (trip)
A journey when a passenger travels from one city to another, stays there for some time, continues the journey to another city, and so on.
radius search
A search for flights within a certain area.
e-ticket
Contains travel details and enables check-in but doen’t allow a passenger to board.
boarding pass
Generated after check-in and allows a passenger to board. Only applies to air tickets.
carrier ticket
Tickets for ground transportation.
additional services
Seating, meals, sports equipment, and so on.
special assistance
An additional service to help passengers with disabilities.
check-in (noun/adjective), check in (verb)
Example: Once we check in our passengers, they can skip check-in altogether, saving them the check-in fee and the line at the check-in counter.
recheck
When baggage needs to be collected during a layover.
checked baggage
When passengers need to check their baggage at the airport.
cabin baggage
Baggage passengers can take with them on board. (Not hand luggage.)
personal item
An item in addition to cabin baggage that can be carried on board, such as a camera bag or purse.
Passenger Name Record (PNR)
A numbering convention used in the travel industry. Each itinerary has a unique PNR associated with all the booking and personal details.
booking ID (BID)
Kiwi.com’s private numbering convention used to locate our bookings (such as 2326340). Always use the long form (not BID) in communications with users.
Itinerary parts
Kiwis can find more information about itinerary naming.
segment
A segment is an atomic unit of the itinerary. One segment connects two locations and can be traveled by different vehicles. If you’re taking a flight, it’s called a flight segment. When you’re traveling by bus, it’s a bus segment. And so on.
connection
A connection is a part of a trip that requires you to change from one vehicle to another at a connection point. This can be from one plane to another at an intermediary airport or from one form of transport to another, such as transferring from a bus to a plane. A connection consists of two or more segments. Each segments can be operated by the same or a different carrier.
sector
A sector is a part of the itinerary that consists of one or more segments to reach a specific destination. A one-way trip has one sector. For example, for a trip from Prague to Valencia with a connection in London the sector is from Prague to Valencia. A round trip has two sectors. For example, consider a round trip from Barcelona to Beijing with a connection in Vienna. One sector (called the outbound sector) is from Barcelona to Beijing and the second (called the inbound sector) is from Beijing to Barcelona. A multi-city trip has two or more sectors. For example, a multi-city trip that goes from Prague to London, then from Manchester to Barcelona, and then from Madrid to Vienna has three sectors.
itinerary
An itinerary is all the segments that make up a single booking.
Form labels
Given names
We use this instead of “First name” as it covers middle names as well.
Surnames
Second part of the name.
Nationality
A list of countries.
Gender
A list of options.
Date of birth
Don’t use “Birth date” or similar.
Credit card number
In payment forms.
Expiration date
In payment forms.
Security code
In payment forms.
Cardholder’s name
In payment forms.
Product related
Kiwi.com
This is the brand name of our product. It’s not Kiwi or Skypicker.
Kiwi.com Guarantee
Our guarantee to our customers.
Nomad
A search feature based on a traveling salesman algorithm that takes destinations and shuffles them to prepare the shortest, most affordable itineraries.
Holidays
Search feature for holiday packages.
Travel Planner
Search feature for planning travel itineraries for events and meetings using calendar integrations.
Refer a Friend
Tell your pals about Kiwi.com.
Stories
Our online travel magazine.
Price Alerts
Receive alerts about changes in travel pricing.
Travel Basic
Essential travel insurance.
Travel Plus
Extended travel insurance.
Help
The external name of our Smart FAQ with articles to answer our customers’ most common questions.
Kiwi.com Credit
Sent to our customer accounts from refunds, Refer a Friend, and so on to pay for travel.