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Glossary

A list of most used words and phrases in Kiwi.com products.

General words & phrases

Word / PhraseExplanation
Return (trip)A journey to a specific destination and back.
One-way (trip)A journey to a specific destination.
Multi-city (trip)A journey when a passenger travels from one city to another, stays there for a couple of days and then continues the journey to another city, etc.
radius searchSearch for flights within a certain area.
e-ticketDetails of the flight itinerary but does not allow pax to board
boarding passGenerated after check-in and allows pax to board
additional servicesSeating, meals, sports equipment, etc….
special assistance
An additional service we organize to help passengers with disabilities
check-in = noun/adjective
check in = verb
Once we check in our passengers, they can skip check-in altogether, saving them from the check-in fee and the queue at the check-in counter.
re-checkWhen baggage needs to be collected by pax during a layover.
checked baggage Passengers needs to check their baggage at the airport. Don’t use hold luggage or similar.
cabin baggagePassengers can take this baggage with them on board. Don’t use hand luggage or similar.
personal itemAn item, in addition to cabin baggage, that is carried on board, e.g. camera bag or handbag.
PNR (Personal Name Record)A numbering convention used in our industry. Pax receive a unique PNR number which is associated with all their booking and personal details.
Booking NumberKiwi.com’s private numbering convention which we use to locate our bookings e.g. 2,326,340. Always use the longer form in the product (not BID).

Parts of itinerary

Word / PhraseExplanation
SegmentSegment is an atomic unit of the itinerary. One segment connects two locations and can be traveled by different vehicles.
If you take a flight then it is called a flight segment. When you travel by bus then it is bus segment, with train train segment, etc.
Another example of vehicles for transportation between two locations can be a taxi, boat or hyperloop in the future, etc.
ConnectionConnection also called connecting flight is a flight that requires you to change from one plane to another at an intermediate airport (connection point).
The connection consists of two or more flight segments. These segments are operated by one airline or airline group and later are booked under one PNR.
SectorSector is a part of the itinerary that consists of one or more segments.
One way trip has one sector. For example, consider a flight from Prague to Valencia with the connection in London, then the sector is from Prague to Valencia.
Round trip has two sectors. For example a round trip from Barcelona to Beijing with the connection in Vienna. One sector is from Barcelona to Beijing (also called outbound sector) and the second is from Beijing to Barcelona (also called inbound sector).
Multicity trip is composed from two or more sectors. For example a multicity trip with three sectors: Departing from Prague to London, then from Manchester to Barcelona and then from Madrid to Vienna.
ItineraryItinerary are all the segments that are offered together on Kiwi.com.

You can find more information about itinerary naming on Confluence.

Form labels

Word / PhraseExplanation
Given nameWe use this instead of “First name” as it covers middle name in some countries as well.
Surname(s)Second part of the name.
NationalityList of countries.
GenderSex of the passenger.
Date of birthDon’t use “Birth dare” or similar.
Credit card number
In the payment form
In the payment form
Security code
In the payment form
Cardholder’s nameIn the payment form

Product related

Word / PhraseExplanation
Kiwi.comThis is the brand name of our product. It is not Kiwi, nor is it Skypicker.
Kiwi.com GuaranteeOur guarantee to our customers.
MultiCitySearch feature for multi-city itineraries
NomadSearch feature, based on the traveling salesman algorithm, which takes destinations and shuffles them in order to prepare the shortest, most affordable itineraries.
HolidaysSearch feature for holiday packages.
Travel PlannerSearch feature for planning travel itineraries for events and meetings using calendar integration.
Refer a FriendTell your pals about Kiwi.com.
StoriesOur online travel magazine.
Price AlertsReceive alerts about flights.
Travel BasicFundamental travel insurance.
Travel PlusExtended travel insurance.
Help CentreOur Help Centre has articles to answer our customers’ most common questions. It’s designed to reduce the number of CS contacts we receive.
Kiwi.com Credit
Sent to our customers’ accounts from refunds, Refer a Friend, etc for pax to use to pay for flights.