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A list of most used words and phrases in products.

Travel words & phrases

Word / PhraseExplanation
return (trip)A journey to a specific destination and back.
one-way (trip)A journey to a specific destination.
multi-city (trip)A journey when a passenger travels from one city to another, stays there for some time, continues the journey to another city, and so on.
radius searchA search for flights within a certain area.
e-ticketContains travel details and enables check-in but does not allow a passenger to board.
boarding passGenerated after check-in and allows a passenger to board. Only applies to air tickets.
carrier ticketTickets for ground transportation.
additional servicesSeating, meals, sports equipment, and so on.
special assistanceAn additional service to help passengers with disabilities.
check-in = noun/adjective
check in = verb
Example: Once we check in our passengers, they can skip check-in altogether, saving them the check-in fee and the line at the check-in counter.
recheckWhen baggage needs to be collected during a layover.
checked baggage When passengers need to check their baggage at the airport.
cabin baggageBaggage passengers can take with them on board. (Not hand luggage.)
personal itemAn item in addition to cabin baggage that can be carried on board, such as a camera bag or purse.
Passenger Name Record (PNR)A numbering convention used in the travel industry. Each itinerary will have a unique PNR associated with all the booking and personal details.
booking’s private numbering convention used to locate our bookings (such as 2326340). Always use the long form (not BID) in communications with users.

Itinerary parts

Word / PhraseExplanation
segmentA segment is an atomic unit of the itinerary. One segment connects two locations and can be traveled by different vehicles.

If you’re taking a flight, it’s called a flight segment. When you’re traveling by bus, it is a bus segment. And so on.
connectionA connection is a part of a trip that requires you to change from one vehicle to another at a connection point. This can be from one plane to another at an intermediary airport or from one form of transport to another, such as transferring from a bus to a plane.

A connection consists of two or more segments. Each segments can be operated by the same or a different carrier.
sectorA sector is a part of the itinerary that consists of one or more segments to reach a specific destination.

A one-way trip has one sector. For example, for a trip from Prague to Valencia with a connection in London the sector is from Prague to Valencia.

A round trip has two sectors. For example, consider a round trip from Barcelona to Beijing with a connection in Vienna. One sector (called the outbound sector) is from Barcelona to Beijing and the second (called the inbound sector) is from Beijing to Barcelona.

A multi-city trip has two or more sectors. For example, a multi-city trip that goes from Prague to London, then from Manchester to Barcelona, and then from Madrid to Vienna will have three sectors.
itineraryAn itinerary is all the segments that make up a single booking.

Kiwis can find more information about itinerary naming.

Form labels

Word / PhraseExplanation
Given namesWe use this instead of “First name” as it covers middle names as well.
SurnamesSecond part of the name.
NationalityA list of countries.
GenderA list of options.
Date of birthDon’t use “Birth date” or similar.
Credit card numberIn payment forms.
In payment forms.
Security codeIn payment forms.
Cardholder’s nameIn payment forms.

Product related

Word / PhraseExplanation
Kiwi.comThis is the brand name of our product. It is not Kiwi or Skypicker. GuaranteeOur guarantee to our customers.
NomadA search feature based on a traveling salesman algorithm that takes destinations and shuffles them to prepare the shortest, most affordable itineraries.
HolidaysSearch feature for holiday packages.
Travel PlannerSearch feature for planning travel itineraries for events and meetings using calendar integrations.
Refer a FriendTell your pals about
StoriesOur online travel magazine.
Price AlertsReceive alerts about changes in travel pricing.
Travel BasicEssential travel insurance.
Travel PlusExtended travel insurance.
HelpThe external name of our Smart FAQ with articles to answer our customers’ most common questions. CreditSent to our customer accounts from refunds, Refer a Friend, and so on to pay for travel.